We can define Digital Transformation as future-proofing a business and gain a competitive advantage. It starts with defining the client’s ambition and figuring out the advantage’s clients will gain from their existing or new business models. This is achieved by innovations to achieve ambition, a highly positive income statement, and balance sheet impact along the way. This requires us to bring integrated skills in innovation, human-centred design, digital technology, risks, and overall leadership done in a strategic, creative, and adaptive way.

3S INFOSEC can enable your organization to achieve the measurable outcomes of Digital Transformation such as

• Link outcomes of CAPEX projects to Business Impact and Strategic Vision
• Budget and IT roadmap alignment
• Spend shift towards Innovation and Business Opportunity
• Increase in Budget Process Flexibility.
• Increase in customer satisfaction
• Increase in automation and reduction in manual data interfaces or point to point interfaces
• Decrease in OPEX
• Track shift in skillset and training of resource mix at the organization level

Low-Code allows enterprises to build capabilities and reap benefits faster: In today’s technical landscape, organizations need to innovate rapidly and take ideas to market faster so that customers can have the best possible digital experience. However technical delivery is resource-intensive and innovation centers find it challenging to support the rapidly evolving business environment.

Low-Code solutions platforms help enable innovation by reducing the financial and talent resources required to build minimum viable products (MVP) and digital enterprise-grade solutions. As the application market grows, Low code solutions provide an opportunity to bring concepts to market quickly and test earlier so that a product-market fit can be established much earlier in the delivery cycle.

According to Forrester Research, the total spending on this category is forecasted to hit $21.2 Billion by 2022, representing a compound annual growth rate of roughly 40%.

3S is partnered with Appian which received positive scores across all critical capabilities, with excellent scores for enterprise worthiness and back-end data, logic, and process in a Gartner report published in October 2019. 3S can develop and deploy Low-Code Appian solutions up to 20x faster. Drive innovation at unprecedented speeds. Design apps with a mouse click, using reusable components to build quickly. 3S Appian platform developed apps to run even the most mission-critical and complex processes.

• Visual Design – Drag-and-drop and point-and-click tools deliver apps incredibly fast, allowing for easy iteration.
• Process Models – Draw business processes instead of coding them, dramatically improving collaboration between IT and business.
• Reusable components – Build each successive app faster, leveraging reusable components from other apps.
• Prebuilt UIs – Leverage or enhance existing UIs to delight your end-users.
• Automatically Mobile – No more designing for mobile, web, Mac, PC, iOS, and Android separately. Design it once and it works natively on all devices.
• Future Proof – Applications built are automatically upgraded to ensure compatibility with future operating systems, browsers, mobile devices, and UI technologies.
• Cloud Functionality –  Appian Cloud runs on AWS, while support for Microsoft Azure and Google Cloud Platform is on the vendor’s roadmap. However, Appian is a single-tenant architecture and multi-tenancy is only at the hardware level, with each tenant being isolated in their own containers or virtual machines.

Intelligent Automation – Intelligent automation combines the speed and power of BPM, machine learning, and RPA with low-code development to crush your business goals, optimize customer experience, and set you apart from the rest of the pack.

Increasingly, enterprise organizations seek to leverage the myriad advantages delivered by a successful digital transformation. At 3S, we believe that the effective integration of public cloud capabilities is fundamental to this critical journey. By augmenting or replacing on-premise infrastructure with cloud resources, enterprises can eliminate many of the IT-centric constraints that often distract from, and sometimes inhibit, their core business. Cloud integration opens the door to simplified IT management, elastically scalable resources, flexible cost models, and innovative new services…ultimately enabling increased operational efficiency and fueling business growth. We assist customers in designing leading-edge cloud solutions with a “business-driven” approach improving IT lifecycle efficiencies, regulatory governance, security architecture design, environmental sustainability, and compliance audit risk.

In addition, as cloud resources have become broadly and easily accessible, it behoves many organizations to proactively evolve their IT infrastructure to support continued success in increasingly competitive markets. Sometimes, by maintaining an unoptimized status quo, organizations can inadvertently hamper innovation and squander internal capital, thereby increasing exposure to market disruptors and aggressive competition.

However, a well-executed cloud migration strategy should do much more than keep you competitive…it should also position you to excel by untethering IT staff from low value, labour-intensive tasks, allowing them to focus on innovation and high-impact projects. Also, replacing (or supplementing) legacy systems with modern technologies can reduce complexity and cost, while also positioning you to leverage cloud-native tools to achieve enhanced business intelligence and key strategic insights. Finally, with nearly unlimited scalability at your fingertips, applications can scale up and scale down on-demand, while you pay only for what you consume. This allows you to maintain a continuously right-sized cost profile, while also accelerating development and reducing procurement cycles. Each of these benefits can yield tremendous value to your business which, after all, is the goal of a cloud migration

3S can help to perform effective discovery and assessment to ensure a clear understanding of your current application stacks and underlying infrastructure. Then we’ll help you leverage that information to define the first steps for transforming your existing applications and workloads and take you to the cloud migration journey. Our consultants are fully capable of reducing your risks and increasing the value proposition for any of the cloud deployment models like private cloud, public cloud, community cloud, and hybrid cloud.

In addition, KMM provides training to our customers in the area of security, cloud computing, and compliance based on the well-established COBIT, NIST frameworks, and CSA guidelines. 3S cloud compliance team can identify resources to assist your company to comply with the required standards of cloud deployment whether it is FedRamp or any other standard.

The business is changing every day and it demands more innovation, increased agility, and adaption to the changing market conditions. When business is changing, so should the systems that are supporting the business. The new systems should be faster, operate under strict IT budgets and provide value, and be able to meet short term and long term business objectives.

At 3S, we understand the changing market conditions and provide solutions keeping short term and long term business objectives in mind. We don’t provide size fit all solutions. We treat our clients as clients and not customers. We provide professional services to identify areas for improvement, adhere to audit and compliance requirements, enhance efficiencies & maximize the return on investment, help senior IT management to make tactical and strategic decisions that positively affect business outcomes, reduce operational costs and improve the transparency of IT Operations within the organization.

Key Challenges faced by companies today

• Adoption to changing environment, for example, IT services moving to the cloud
• Agility in response to the changing business needs
• A higher level of customization to the services to suit organization goals
• Meeting Internal and External compliance need for transparency and robustness
• Business always needs high availability of IT Services
• Most important, value demonstration. IT should be able to demonstrate business success

Professional Services Portfolio

3S ITSM Services Solution provides end to end service delivery models for effective management of IT infrastructure. We provide consulting & management services which help our clients to define the IT Service roadmap, build a strong governance model, implement and manage agreed solutions.

Our Approach

The purpose of the Service Desk process is to receive service requests from users and route them to the appropriate process for handling the request. Some service requests are handled by the Request Fulfillment Process, whereas many others are routed to other processes for fulfillment.

Some of the key processes under the IT Service Desk are Incident Management provides rapid response to possible service disruptions. The purpose of the Incident Management process is to focus on the restoration of a service affected by any real or potential interruption which has an impact.

Incident Management provides rapid response to possible service disruptions. The purpose of the Incident Management process is to focus on the restoration of a service affected by any real or potential interruption which has an impact on the quality of that service.

Problem Management identifies and resolves the root causes of service disruptions. The purpose of the Problem Management process is to resolve problems affecting the IT service, both reactively and proactively. Problem Management finds trends in incidents and groups those incidents into problems, identifies the root causes of problems and initiates change requests (RFCs) against those problems.

Service Level Management enables formally documenting the needs of its customers by using agreements and providing the correct level of service to meet those needs. It provides a means to review, enforce, and report on the level of service provided. Service targets can be defined & monitored. It acts as a bridge between IT service support and IT operations. This enables costs to be controlled and helps to provide a consistent level of service in support of key business services.

Service Catalog

The service catalog contains information about deliverables and processes for a requested service.  It offers fast, easy-to-use, self-service processes for end-users and reduces the service desk’s workload. It provides a standard set of services needed by the business unit through a fulfillment process.

Asset Management

Asset management manages investments, assets, and resources for better decision making and cost reduction. It lets IT managers know, from procurement through disposal, what they have, where their assets are located, how much they cost, and who is using them. It helps address IT cost management challenges and helps reduce total cost of ownership. It also simplifies the growing complexity of License compliance.

Change Release Management

Change Management

The process is to achieve the successful introduction of changes to an IT system or environment and provides visibility into end-to-end change management. It increases change advisory board (CAB) effectiveness, automates impact analysis and collision detection, detects unplanned changes, and improves audit and compliance postures.

Release Management

The controlled deployment of approved changes within the IT infrastructure. The purpose of the Release Management process is to prepare and finalize release packages that are fit for deployment so that optimal business value will be attained when a deployment occurs.

Configuration Management

Configuration Management identifies, controls, and maintains all elements in the IT infrastructure called Configuration Items. The purpose of the Configuration Management process is to maintain the integrity of configuration item (CI) with respect to the deployed infrastructure and to provide accurate information about CIs and their relationships.

Benefits

KMM’s integrated tools and process model mentioned above for managing IT services helps realize the following benefits:

Reduce Help Desk Calls:

The Service Catalog allows end users to select available services and deploy approved software to their devices without help from IT staff which drastically reduces the cost of maintaining a large IT help desk.

Improve First Call Resolutions:

3S helps implement ITIL best practice which would facilitate in process automation capabilities by integrating knowledge and problem management, and provide visibility into asset, configuration, and change information which would facilitate the Helpdesk in First call resolution.

Optimized operations:

3S ensures the stability and predictability of IT services through quality assurance mechanisms and enables IT to realize the full value of IT services investments and deliver this value to its business customers.

Reduce Outages:

3S ensures to lower business risks by integrating with CMDB and providing an advanced impact analysis mechanism that helps to calculate the appropriate risk for any infrastructure change.

Enhanced productivity:

Improve end-user experience and productivity with powerful self-help features and automated and integrated service catalogues.